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Written by Mirror Shower and Glass
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Thursday, 18 March 2010 00:00 |
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When I first bought my business 25 years ago I joined the BBB, but let the membership lapse the following year as I felt that the membership wasn't worth the expense. Several years later I met Sheryl Bilbrey and felt that she was a driven consumer advocate, so renewed my membership. Almost immediately I got my second complaint registered with BBB. The complaint was ridiculous and I was tempted to ask Sheryl to intervene. After thinking it over I realized that doing so would be an admission that I didn't trust BBB to handle the situation, so I waited. I heard nothing for 2 weeks and then got a check for payment in full from the customer. The BBB analyst had correctly sized up the situation and had convinced the complainant that they were wrong and to pay the bill in full. I sure am glad I didn't ask Sheryl to intervene!
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